Shipping & Refund Policy
This policy applies only to purchases made through the Website www.ethnicluster.com
This Shipping & Refund Policy explains how shipping, delivery, returns, and refunds are handled for orders placed on ethnicluster.com (“the Website”). By placing an order, you agree to the terms below.
1. Shipping & Delivery
1.1. Shipping Options
Available delivery options, estimated timelines, and applicable charges will be displayed during checkout.
1.2. Delivery Locations
We currently ship to locations listed on the Website. Please ensure the delivery information entered is accurate to avoid shipping delays.
1.3. Order Tracking
Once shipped, customers will receive tracking details via email or SMS (where applicable) to monitor shipment progress.
2. Returns & Exchanges
2.1. Eligibility
Exchanges only for wrong/defect product may be requested within [Two days] days of receiving your order. To qualify:
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The item must be unused and in original condition
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Original packaging and tags must be intact
2.2. Return Procedure
To initiate a return:
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Contact customer support at contact@ethnicluster.com with your order details
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Securely pack the product in original packaging
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Ship the item using a trackable courier service
Return shipping charges are the responsibility of the customer unless otherwise stated.
2.3. Review & Approval
After receiving the product, it will be inspected to confirm eligibility before a replacement or refund is processed.
3. Refunds
3.1. Refund Approval
Refunds are only processed for items meeting the return eligibility criteria.
3.2. Refund Method
Approved refunds will be issued to the original payment method.
Shipping charges are non-refundable.
3.3. Processing Time
Refund timelines vary based on the payment provider. It may take several business days for the amount to reflect in your account.
4. Damaged or Incorrect Items
If an order arrives damaged, defective, or incorrect:
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Contact us within 2 days of delivery
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Include photos and order reference details
We will assist with replacement or refund options based on the situation.